Privacy Policy

Wimbledon Wag Tails

Last updated: 25 October 2026

1. Introduction

At Wimbledon Wag Tails, your privacy is important to me. I am committed to protecting your personal information and handling it responsibly in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal information I collect, why I collect it, how it is used and your rights regarding that information.

Business: Wimbledon Wag Tails
Location: Wimbledon, London, United Kingdom
Email: hello@wimbledonwagtails.co.uk
Website: www.wimbledonwagtails.co.uk

Wimbledon Wag Tails is responsible for the personal information described in this policy.

2. Information I Collect

When you contact Wimbledon Wag Tails or use my services, I may collect:

• Your name, email address and telephone number.

• Your home address, where necessary to provide services.

• Information about your dog, including their name, breed, age, behaviour and medical requirements.

• Emergency contact details.

• Veterinary contact details and relevant care instructions.

• Booking arrangements and service history.

• Information you provide through the website contact form, email, telephone or client paperwork.

My website may also collect technical information through cookies and similar technologies.

3. How I Use Your Information

I use personal information to:

• Respond to enquiries and provide information about my services.

• Arrange meet-and-greet appointments.

• Provide dog walking, pop-in visits and dog and house sitting.

• Maintain appropriate care and emergency contact records.

• Communicate with clients about bookings and their dogs.

• Prepare invoices and maintain business records.

• Meet applicable legal and regulatory obligations.

I do not sell your personal information or use it for unsolicited marketing.

4. Legal Basis for Processing

Under UK GDPR, I process personal information where necessary:

• Contract: To arrange and provide services you have requested.

• Legitimate interests: To manage enquiries, maintain appropriate business records and provide safe, reliable pet care.

• Legal obligation: To comply with applicable accounting, tax and other legal requirements.

• Consent: Where consent is required, including for non-essential website cookies.

5. Sharing Your Information

Your personal information is treated confidentially.

I may share relevant information with:

• A veterinary practice where necessary to obtain emergency treatment for your dog.

• Emergency contacts you have authorised.

• Service providers supporting my business, such as website hosting, email and record-keeping providers.

• Relevant authorities where disclosure is legally required.

I only share information where there is an appropriate reason to do so.

6. How Your Information Is Stored

I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Electronic information is stored using password-protected accounts and devices. Physical client records, where used, are kept securely.

Some service providers may process information outside the United Kingdom. Where applicable, I rely on appropriate data protection safeguards.

7. How Long Information Is Kept

I retain personal information only for as long as reasonably necessary.

• Enquiries that do not lead to bookings: Normally deleted within 12 months of the last communication, unless there is a reason to retain them longer.

• Client care and booking records: Normally retained for up to three years after the last service, unless a longer period is necessary.

• Financial and accounting records: Retained for the period required by applicable UK tax and accounting rules.

• Emergency and veterinary information: Reviewed and updated as necessary and deleted when no longer required.

Information may be retained longer where necessary to resolve disputes, manage insurance claims or comply with legal obligations.

8. Website Cookies

The Wimbledon Wag Tails website uses cookies and similar technologies to support website functionality.

A cookie consent banner, provided through Usercentrics, allows visitors to review and manage their preferences.

Essential cookies may be used without consent where legally permitted. Non-essential cookies and tracking technologies will be used only where the required consent has been obtained.

Visitors can review or change their cookie preferences through the website's privacy settings.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information.

• Ask for inaccurate information to be corrected.

• Request deletion of your information in certain circumstances.

• Restrict or object to certain uses of your information.

• Request the transfer of information where applicable.

• Withdraw consent where processing relies on consent.

To exercise your rights, please contact:

hello@wimbledonwagtails.co.uk

I will respond to requests in accordance with applicable data protection requirements.

You also have the right to raise concerns with the UK Information Commissioner's Office (ICO).

10. Third-Party Websites

My website may contain links to third-party websites or social media platforms.

Wimbledon Wag Tails is not responsible for the privacy practices of those external websites. Visitors should review their respective privacy policies.

11. Changes to This Policy

I may update this privacy policy periodically to reflect changes to my services, website or legal requirements.

The latest version will always be available on the Wimbledon Wag Tails website.

12. Contact

For any questions about this privacy policy or how your personal information is handled, please contact:

Wimbledon Wag Tails
Wimbledon, London
Email: hello@wimbledonwagtails.co.uk